Emotional Intelligence in the Workplace
Now in the third semester of my MBA program, I’m in the midst of a course on Business Communications. One of the topics we covered last week was less about actual communication, but rather how each of us falls on the scale of emotional intelligence, and how we believe those with whom we work, including those who manage us, fall on the scale as well.
Emotional intelligence (EI or EQ, depending on the source), according to Helpguide.org, is the ability to identify, use, understand, and manage emotions in positive ways to relieve stress, communicate effectively, empathize with others, overcome challenges, and defuse conflict. Clearly, this has a huge impact on one’s work environment as a whole.
Coincidentally, an article appeared on Huffington Post the day before that particular Biz Comm class that covered a topic completely in line with this. The article, 10 Reasons Why Emotional Intelligence Is Critical for Leaders, points out (quite obviously, given the title) ten leading qualities of a good leader. The qualities they list are:
- Effective Communication
- Leading with Heart
- Sense of Humor
Throughout my career, I have had the privilege to work with a few individuals who really do reflect a high EQ. I’m sure a lot of you feel the same.
So, in closing, I’ll paraphrase one of my professor’s questions to the class for you:
What are some personal/professional qualities that set certain managers above the rest? And what are the qualities that make you claim certain managers are the worst?
Image from Free Management BooksCategories: Career and Office